Employees and customers can voice their grievances or ideas by simply writing an email or sending a SMS. The issue will be logged and a ticket will be raised. The companys management can then view tickets, assign them to people within the organization who could resolve the task, track their progress and finally resolve and close the tickets.
Key features
- Seamless integration with your current system and processes
- Responsive UI - desktop, laptop and mobile
- Reports that drive business decisions
- Intelligent search
- Customizable categories
- Comprehensive knowledge base
- No additional IT infrastructure or human resources costs
- Convenient pay-as-you-go options
- Free unlimited technical support